Cancellation Policy

Last updated: 9 October 2026

Before dispatch

You can cancel an order any time before it is dispatched, either from My Account (Orders) or by contacting us. A prepaid order cancelled before dispatch is refunded in full.

After dispatch

Once an order has been dispatched it cannot be cancelled. You may refuse delivery or use our Return Policy after receiving it.

Made-to-order pieces

Custom or made-to-order pieces cannot be cancelled once production has started.

Cancellation by Kanikara

We may cancel an order if an item becomes unavailable, if there is a pricing error, or if we suspect misuse. In that case you receive a full refund.

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